The Call Center Revolution
The immediate use case is customer service. But these aren't the robotic IVR systems of the past. These agents pause, say 'uh-huh', and match your emotional tone. If you sound angry, they sound apologetic. If you sound rushed, they speak faster.
The End of Truth
Audio evidence is now inadmissible in the court of public opinion. Anyone can be made to say anything. We are entering a 'Zero Trust' era for audio communications. If you didn't see their lips move in person, it didn't happen.
The Security Nightmare
The downside? 'Grandma scams' are about to get terrifyingly convincing. Biometric voice authentication is dead. If your bank uses voice ID, disable it now. Your voice is now a public key that anyone can copy.
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